No Call Out Fees5★ Google & Checkatrade Reviews24 Hour Emergency CoverFree No Obligation QuoteEstablished 2004 · 20+ Years Experience£5m Insured · 12 Month Workmanship GuaranteeSpeak Directly to MarkNo Call Out Fees5★ Google & Checkatrade Reviews24 Hour Emergency CoverFree No Obligation QuoteEstablished 2004 · 20+ Years Experience£5m Insured · 12 Month Workmanship GuaranteeSpeak Directly to MarkNo Call Out Fees5★ Google & Checkatrade Reviews24 Hour Emergency CoverFree No Obligation QuoteEstablished 2004 · 20+ Years Experience£5m Insured · 12 Month Workmanship GuaranteeSpeak Directly to Mark
Mark 1 Locksmiths
MARK 1 LOCKSGravesend · North Kent
Office 01474 747 66024/7Mobile 07968 691 343

Legal · UK GDPR

Privacy Notice

Last updated: 2026

1. Who we are

Mark 1 Locksmiths ("we", "us", "our") is a owner run locksmith based at 6 Ascot Road, Gravesend, Kent DA12 5AL. Company registered in England & Wales, Companies House registration number [COMPANIES HOUSE NO.]. VAT registration number [VAT NO.]. We are registered with the UK Information Commissioner's Office (ICO) under registration number [ICO REG. NO.] and are the data controller for personal data processed via this website and our services.

2. Data we collect

  • Contact details you provide (name, phone, email, postcode/address)
  • Job details you describe (lock issue, access requirements)
  • Payment confirmation data (we do not store card details)
  • Technical data (IP address, browser, device, pages viewed)
  • Review and correspondence content you send us

3. Why we use it (lawful basis)

  • Contract - to quote, schedule and complete locksmith work you book.
  • Legitimate interests - to keep records, prevent fraud, improve service quality and respond to enquiries.
  • Legal obligation - to keep accounting and tax records (HMRC).
  • Consent - for non essential cookies and marketing emails (where applicable). You can withdraw consent any time.

4. Sharing

We never sell your data. We share only what's needed with: payment processors, our accountant, our insurer in the event of a claim, and regulators or police when legally required.

5. Retention

Job records: 7 years (HMRC requirement). Enquiries that don't become jobs: 12 months. Website analytics: up to 26 months in aggregated form.

6. Your rights under UK GDPR

You have the right to access, correct, erase, restrict, port or object to processing of your personal data, and to withdraw consent. To exercise any right, email 24hr@mark1locks.com. You can complain to the Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113.

7. Cookies

See our Cookie Policy for details on what cookies we set and how to control them.

8. Contact

Questions about this notice? Email 24hr@mark1locks.com or call 01474 747 660.